You agree to be bound by the Terms and Conditions (“Terms and Conditions”) contained herein by using this Website. Accordingly, you should read them with care. If you do not agree to these Terms and Conditions, do not use this Website or make any purchase from it.
The Terms and Conditions contained herein govern your use of, and any purchase from Double M Diamond’s Website. Double M Diamond reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this Website in its sole discretion by posting such changes or modifications to this Website. Changes and modifications will be effective immediately upon posting to this Website. Your continued use of this Website following the posting of such changes or modifications constitutes acceptance of them. Therefore, you should frequently review these Terms and Conditions and any other applicable policies to understand the Terms and Conditions that apply to your use of this Website. If you do not want to be bound by the amended Terms and Conditions, stop using this Website.
Product Availability and Pricing
Diamonds displayed on this Website are not always available for immediate shipping. While we make every effort to keep the Website current, diamond is constantly being sold and therefore available inventory is constantly changing. If you need a diamond shipped within forty-eight hours, we recommend that you contact the Website Customer Service Department at 213-628-3950 or email at [email protected] which should be able to tell you whether or not the diamond can be shipped in that time frame, or that you provide us with a cell phone number or other information that allows us to quickly contact you in case the item is no longer in stock.
This Website prides itself in offering quality diamonds at competitive prices. We are open to price negotiation and our prices are subject to change without notice due to fluctuation in RAP prices. We also are not perfect and do occasionally make errors in entering data on our website. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, we do not honor inaccurate or erroneous prices. When we notice an erroneous price prior to shipping a product, we will contact you and inform you regarding the error. If we notice that we have overcharged you for a product as a result of a pricing error, we will credit you for the difference. Please contact the Website Customer Service Department at 213-628-3950 or email at [email protected] if you have any questions.
All prices are in United States dollars and payment must be made in United States dollars.
Diamond Certificates
Loose diamonds are shipped with a diamond grading report and appraisal (also called a diamond certificate) once a diamond is sold. Diamonds on memo will only be sent a copy of the certificate.
A diamond certificate is written and signed by a diamond grading expert from highly respected diamond laboratories and they are very expensive to replace. Accordingly, we require that you return the diamond certificate if you return the diamond. If you fail to return the diamond certificate, you will be charged a replacement fee.
Product Information on our Website
Diamond information that we display on our Website comes from the actual diamond certificate, such as dimensions, weights, and sometimes the pictures.
Product images are not actual size. We use our best efforts to provide you with an accurate view of our products on our Website. However, in order to let you see the product, it is sometimes necessary to make the product appear larger or smaller than the actual size. In addition, the settings on your monitor can affect color, size and shape slightly.
Laser Inscriptions
Some of our diamonds are laser inscribed. We do not provide laser inscription services ourselves. We can provide you with contact information for diamond grading labs that provide this service.
Kimberley Process Policy – No Conflict Diamonds
Our diamonds are purchased from well-known and respected suppliers. Each of these suppliers has agreed to the standards established by the Kimberley Process, which is an international system for assuring that diamonds come from sources that are conflict free. Read more about the Kimberley Process at the Jewelers Vigilance Committee website: http://www.jvclegal.org.
Order and Shipping Policies
At present, we ship only to addresses in all 50 states in the United States and Canada. We are also able to ship in almost all countries provided we will charge the basic shipping cost.
Security and Insurance of Shipments
We insure each order from when we send it until when you receive it. When your order is in transit to you, your shipment is always risk-free.
